Refund and Returns Policy

Thank you for shopping with us! We hope you are happy with your purchase. If for any reason you are not satisfied, we offer returns and refunds according to the following guidelines:

1. Return Eligibility

  • Returns must be made within 07 days of receiving your order.
  • To be eligible for a return, the item must be in original condition, unused, and with all original tags and packaging intact.
  • Non-returnable items include:
    • Gift cards
    • Personalized/customized products
    • Clearance or sale items (unless faulty)

2. How to Return an Item

  • To initiate a return, please contact our customer service at info@ronakerang.com or +923007695707 within 30 days of receiving your order.
  • Provide your order number and the reason for the return.
  • Our customer service team will provide a return authorization and instructions on how to proceed with the return.

3. Refund Process

  • Once your return is received and inspected, we will process your refund to the original payment method used during purchase.
  • Refunds typically take 7-10 business days to process after approval.
  • Refunds will cover the cost of the product. Shipping fees are non-refundable, except in cases of faulty or incorrect items.

4. Exchanges

  • If you would prefer an exchange instead of a refund, please contact us at the time of initiating the return. We will try to accommodate your request if the item is available.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will offer a full refund or send a replacement at no extra cost to you.

6. Customer Responsibility

  • Unless the return is due to a fault on our part (such as sending the wrong or defective product), you are responsible for paying for your own return shipping costs.

7. Final Sale Items

Items marked as “Final Sale” cannot be returned or refunded